Terms and Conditions

These Terms and Conditions govern your use of our website, products, and services. By accessing our site, purchasing a product, or subscribing to our services, you agree to these terms. Please read them carefully.

1. Scope of These Terms

These terms apply to:

• The purchase of GPS trackers, accessories, and other pet-related products from our online store.
• The use of PawSentry's tracking services, including mobile and web applications.
• The management of subscriptions for tracking services.
• User responsibilities and restrictions on service usage.

These terms apply to all future transactions with PawSentry unless explicitly replaced by new terms.

2. Products and Services

2.1 GPS Trackers & Accessories

PawSentry provides pet GPS trackers and accessories designed for real-time location tracking. Products are available for purchase through our online store and require an active subscription for full functionality.

2.2 Subscription Plans

• To use PawSentry's online tracking service, a subscription is required.
• Subscription options include monthly, yearly, 2-year, and 3-year plans.
• Users must register and select a plan during device activation.
• Subscription charges include applicable VAT but exclude import duties for non-EU countries.

2.3 Auto-Renewal & Payment

• Subscriptions automatically renew at the end of the billing cycle for the same period unless canceled in advance.
• Renewal payments may be processed up to 48 hours before the renewal date.
• If a payment fails, we will attempt to recharge the account multiple times within 7 days. If the payment still fails, the service will be terminated.

3. Ordering, Shipping & Payment

3.1 Placing an Order

• Orders are placed through our website.
• Customers must provide accurate shipping and billing information.

3.2 Payment Methods

• Payments must be completed before order processing.
• Accepted payment methods are listed at checkout.

3.3 Shipping & Delivery

• Shipping costs are displayed during checkout.
• Delivery times vary based on the destination.
• International shipments may be subject to customs fees and import duties, which are the customer's responsibility.

4. Returns & Refunds

4.1 Return Eligibility

• You may return unused products in their original packaging within 30 days of delivery.
• Personalized or custom-made items cannot be returned unless defective.

4.2 Refund Process

• Approved refunds will be issued to the original payment method within 7-10 business days after the returned product is inspected.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4.3 Return Address

PawSentry
Bronzevej 106
5250 Odense SV, Denmark

For detailed return instructions, refer to our Refund and Returns Policy.

5. User Responsibilities & Acceptable Use

• Users must provide accurate account details and update them as necessary.
• GPS trackers are for pet tracking only, using them for unauthorized tracking may lead to account termination.
• Users must keep login credentials secure and not share them with others.
• Misuse, hacking, or tampering with PawSentry's tracking services will result in account suspension and/or legal action.

6. Service Availability & Liability

6.1 Service Limitations

PawSentry strives for continuous service availability, but interruptions may occur due to:

• Maintenance and software updates.
• Network or mobile coverage issues.
• External technical failures beyond our control.

6.2 Liability Disclaimer

PawSentry is not liable for losses resulting from:

• Inaccurate GPS tracking due to poor signal conditions.
• Service downtime or software errors.
• Misuse of the tracker or incorrect installation.

We are only liable for damages caused by gross negligence or willful misconduct.

7. Subscription Management & Cancellation

7.1 Automatic Renewals

• Monthly subscriptions renew every 30 days, yearly subscriptions every 365 days, and so on.
• Renewal payments may be processed 48 hours before the billing cycle ends.

7.2 How to Cancel

• Users must cancel before their renewal date to avoid automatic charges.
• Cancellations can be managed through the PawSentry app.
• Partial refunds are not available for mid-cycle cancellations.

7.3 Failed Payments & Subscription Termination

• If payment fails, PawSentry will retry multiple times within 30 days.
• If payment still fails after 30 days, the service will be permanently deactivated.

8. Privacy & Data Protection

• Personal data is processed in compliance with GDPR and our Privacy Policy.
• We do not sell or share customer data with third parties except for necessary service providers.

9. Governing Law & Dispute Resolution

• These terms are governed by Danish law.
• Any disputes will be settled in a Danish court, unless mandatory consumer protection laws in your country state otherwise.

10. Changes to These Terms

• PawSentry reserves the right to update these terms.
• Changes take effect immediately upon posting.
• Users will be notified of significant changes.

Contact Information

For any questions or concerns, please reach out to:

Email: support@pawsentry.com
Address: PawSentry, Bronzevej 106, 5250 Odense SV, Denmark

Or simply ask SentryAI, our support assistant, right here on the website or in the PawSentry app.

By using PawSentry's website, products, or services, you agree to these terms.